Standard of state service "Provision of social support for health professionals, education, social welfare, culture and sports, who came to work and live in rural areas»

1. General provisions

1. Public services provide the district (city of regional significance), the authorized body for the development of rural areas (hereinafter - the authorized body), the list and the legal address indicated in Annex 1 to this standard "Provision of social support for health professionals, education, social welfare, culture and sport who came to work and live in rural areas "(hereinafter - the Standard).
2. The form of public service: not automated.
3. The public service is based on:
1), paragraph 8 Article 18 of the Law of the Republic of Kazakhstan dated July 8, 2005 "About state regulation of development of agriculture and rural areas»;
2) Resolution of the Government of the Republic of Kazakhstan dated February 18, 2009 № 183 "On Approval of the Rules of sizes and measures of social support professionals health, education, social welfare, culture and sports, who came to work and live in rural areas ».
4. For complete information about the order of the public service and the necessary documents, as well as samples of their filling can be obtained at the addresses listed in Annex 1 to this standard, the Internet site of the Ministry of Agriculture of the Republic of Kazakhstan www.minagri.gov.kz. in the "With diploma to the village" at the stands of the authorized body in the field of public service.
5. The result of public services are measures of social support in the form of lifting aids and budgetary credit or a reasoned response to refuse to provide services.
6. The public service is provided to health professionals, education, social welfare, culture and sports, who came to work and live in rural areas (hereinafter - Customer).
7. The public service is provided in the following terms: < br /> 1) from the date of delivery of the necessary documents by the consumer as defined in paragraph 11 of this standard:
for thirty nine days paid mobility allowance;
for thirty-two days is the procedure to conclude the agreement in the form according Annex 2 to this standard and within thirty days after the conclusion of the Agreement provided the budgetary credit for the purchase of housing;
In case of refusal to provide social support, the authorized body within three working days send a reasoned response to the consumer;
2) the maximum waiting time before receiving state services provided on the site the same day the consumer - not more than ten minutes;
3) the maximum service time recipient of state services provided on the site the same day the consumer - not more than thirty minutes.
8. The public service provided free of charge.
9. The public service is in working days, excluding weekends and holidays, in turn, without an appointment and speedy service from 9-00 to 18-30 hours , with a lunch break from 13-00 to 14-30 hours.
10. Places of public services provided to service users with disabilities, the waiting room is equipped with information stands, racks with samples of documents and filling is located on the ground floor .

2. The order of the public service

11. For the public service provides the user to the authorized body:
1) the application form according to Annex 3 to this standard;
2) a copy of the identity document;
3) a copy of employment record, certified personnel Service at the place of work;
4) a copy of the book of registration of citizens (house register) or a certificate confirming accommodation in the respective locality;
5) a copy of the diploma of education;
6) a copy of the certificate of registration taxpayer;
7) a copy of the Social Individual Code;
8) a preliminary agreement for the sale of property in accordance with the Civil Code of the Republic of Kazakhstan.
The documents are available in copies and originals for verification, after which the original documents are returned to the consumer on the day of submission of the application.
12. The application form is issued by an official in the office of the authorized body.
13. The completed application by the consumer and the accompanying documents required for the public service, shall be in the office of the authorized body to the addresses given in Annex 1 to this standard.
14. The customer is given a receipt confirming that the user has passed all the necessary documents to obtain the public service and indicate the date of receipt of social support.
15 . The result of the public service to the consumer is informed by contact phone or by personal visit to the authorized body.
16. The grounds for refusal is the fact that the provision of false documents referred to in paragraph 11 of this standard.

3. Working principles

17. Activities authorized body based on principles of respect for constitutional rights, the rule of law in the performance of duty, providing comprehensive information to ensure its safety, security and privacy. In the provision of public services, the officials of the authorized body must:
1) be polite and correct;
2) upon request to provide detailed information about the service provided by the state;
3) to prevent manifestations of bureaucracy and red tape in the review and preparation of documents users.

4. The results of

18. Results of the public service to consumers are measured by indicators of quality and efficiency in accordance with Appendix 4 to this standard.
19. Target values ​​of quality and efficiency of public services, which assessed the work of the authorized body, rendering the state service, approved annually by order of the Minister of Agriculture of the Republic of Kazakhstan.

5. The order of appeal

20. Clarifying the procedure of appeal actions (inaction) of an official of the authorized body carried out by experts of the legal service of the authorized body, contact details are provided in Annex 1 to this standard.
21. If you disagree with the results provided by the public service complaint is made to a higher authority - Akimat area, contact details of which are specified in Annex 1 to this standard.
22. The complaint is sent to the head of the authorized body to the office of the district akimat (city of regional significance) by post or courier on weekdays, except holidays, from 9 00 to 18-30 hours, with a lunch break from 13-00 to 14-30 hours.
23. If you disagree with the results of the public service provided by the consumer has the right to apply to the court in accordance with legislation.
24. The complaint shall be in writing.
25. The applicant in support of his appeal against the decision a copy of the complaint is stamped, stating the incoming number, date, name and initials of the person who made the complaint, the Office of the corresponding telephone number.
The application is considered within the time and in the manner established by the Law of the Republic of Kazakhstan dated January 12, 2007 "On the order of consideration of physical and legal entities».
26. The contact details of the competent authorities listed in Annex 1 to this standard, as well as official sources of information and on the stands located in the premises of the authorized body.

Applications

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